Patient Rights & Responsibilities As a patient at Desert Senita Community Health Center… You have the right to: Be treated with respect, dignity, and consideration including the recognition of personal beliefs and values. Receive care in a setting and environment committed to patient safety. Privacy and confidentiality. Coordination and continuity of your healthcare. Know the identity of providers, nurses and others involved in your care. Information presented in terms you can understand, including treatment and care options. Be involved in decisions regarding your health care plan. Reasonable access to healthcare. Access health care records according to the health center’s policy and procedure. Be heard if problems, complaints or grievances arise and not be subjected to retaliation. Be informed of charges for services as well as payment options. Change your provider if other qualified providers are available. Not be subjected to abuse, neglect, exploitation, coercion, manipulation, sexual abuse, sexual assault, or restraint or seclusion (except as allowed in AZDHS Rule R9-10-1012(B)). Not be subjected to misappropriation of personal and private property by personnel members, employees, volunteers, or students. And, the responsibility to: Provide complete medical information to your health care providers and report any changes in your health. Ask questions so that you have a clear understanding. Make informed decisions. Understand your health problems and follow agreed upon plans and instructions for your care. Recognize the impact of your lifestyle choices on your personal health. Keep scheduled appointments, reschedule in a timely manner or cancel your appointment within 24 hours of appointment time. Respect the rights, privacy and confidentiality of other patients and clinic personnel. Accept financial obligations and understand your health insurance benefits. Access health care records according to the health center’s policy and procedure. Inform your provider about any living will, medical power of attorney or other directive that could affect your care. Be informed of charges for services as well as payment options. Be photographed one time and have that photo placed in your chart for identification purposes OR: Be prepared to show photo identification at each visit for patients 18 years or older.